Official vendor OpenAPI document · agent-readyE CommerceInventoryoauth234 EndpointsREST
For Agents
Programmatically create a work order, list work orders. Covers 34 operations with oauth2 authentication.
Use for: I need to a work order, I want to work orders, Search for work order details, Find all work order
Not supported: Does not handle payments, communications, or crm - use for e-commerce only.
Zoho FSM provides REST API (Application Programming Interface) that lets you integrate FSM with third-party applications for inventory management, forecasting, and business intelligence. The REST API uses simple HTTP methods, such as GET, POST, PUT and DELETE. These methods allow FSM data to be extracted in JSON format including errors, making it easy to develop new applications and also to integr. The API exposes 34 endpoints secured with oauth2 authentication.
Install Jentic One Beta
Connect the Zoho FSM API to your agent
Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Zoho FSM API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.
Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.
1
Step 1: Jentic One Host machine
# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fzoho.com%2Fzoho-fsm-api" | sh2
Step 2: Agent machine
# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fzoho.com%2Fzoho-fsm-api" | sh
jentic register # connects your agent to your Jentic One instanceJentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.
Capabilities
What an agent can do with Zoho FSM API.
Create a work order
List work orders
Get work order details
Update work order
Delete work order
Use Cases
Patterns agents use Zoho FSM API for, with concrete tasks.
★ E-Commerce Operations
Use the Zoho FSM API to perform e commerce operations programmatically. The API provides 34 endpoints covering core functionality including create a work order, list work orders, get work order details.
Call POST /workorders to create a work order
Automated Work Orders Management
Automate work orders operations by combining multiple Zoho FSM API endpoints. Agents can list work orders and then get work order details in a single workflow.
Call GET /workorders to list work orders, then verify the result
AI Agent Integration via Jentic
AI agents discover and call Zoho FSM API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle oauth2 tokens manually.
Search Jentic for 'create a work order', load the operation schema, and execute with Jentic-managed credentials
Key Endpoints
34 endpoints — zoho fsm provides rest api (application programming interface) that lets you integrate fsm with third-party applications for inventory management, forecasting, and business intelligence.
METHOD
PATH
DESCRIPTION
POST
/workorders
Create a work order
GET
/workorders
List work orders
GET
/workorders/{workorder_id}
Get work order details
PUT
/workorders/{workorder_id}
Update work order
DELETE
/workorders/{workorder_id}
Delete work order
POST
/appointments
Create service appointment
GET
/appointments
List service appointments
GET
/appointments/{appointment_id}
Get appointment details
POST
/workorders
Create a work order
GET
/workorders
List work orders
GET
/workorders/{workorder_id}
Get work order details
PUT
/workorders/{workorder_id}
Update work order
DELETE
/workorders/{workorder_id}
Delete work order
POST
/appointments
Create service appointment
GET
/appointments
List service appointments
GET
/appointments/{appointment_id}
Get appointment details
Jentic AI Readiness Score
This API is usable in Jentic One now. Its AI-readiness score against Jentic's framework shows where it stands today and where improvements would make it even easier for agents to use.
Z
Zoho FSM API
- AI-Ready (A-)77/100
99
Foundational Compliance63
Developer Experience & Jentic Compatibility59
AI-Readiness & Agent Experience94
Agent Usability90
Security100
AI DiscoverabilityPowered by JenticScoring Framework 1.0.0 | Scoring Engine 0.4.0
Show dimension breakdown
99
Foundational Compliance
Base layer of spec validity and structural soundness.
Grade: A+Signals: 4
97%
Lint Results
Aggregated quality score from linter diagnostics, weighted by severity.
100%
Resolution Completeness
Percentage of `$ref` references that resolve successfully.
100%
Specification Validity
Checks whether the API description parses successfully and conforms to its declared specification (e.g., OpenAPI).
100%
Structural Integrity
Structural correctness score based on schema issues using logarithmic dampening.
63
Developer Experience & Jentic Compatibility
Clarity, completeness, and ingestion readiness for developers and tooling.
Grade: B-Signals: 4
0%
Example Density
How richly the API is illustrated with examples.
100%
Example Validity
Percentage of examples that conform to their schemas.
50%
Response Coverage
Percentage of operations with complete response definitions (success, client error, server error).
100%
Tooling Readiness
Health of API ingestion, bundling, and resolution within Jentic pipelines.
59
AI-Readiness & Agent Experience
Semantic breadth, depth, and agent comprehension for AI systems.
Grade: C+Signals: 4
66%
Description Coverage
Coverage of descriptions across API elements.
0%
Error Standardization
Coverage of RFC 9457 Problem Details for error responses.
100%
OperationId Quality
Coverage, uniqueness, and casing consistency of operationIds for AI inference.
68%
Summary Coverage
Coverage of summaries across operations/tags/info.
94
Agent Usability
Functional utility, complexity comfort, and AI orchestration readiness.
Grade: A+Signals: 1
94%
Complexity Comfort
Agent comfort level based on API operational and structural complexity.
90
Security
Trust, risk posture, and security compliance.
Grade: A+Signals: 1
90%
Authentication Strength
Average quality of security schemes based on authentication method strength (weakest link for OAuth2).
100
AI Discoverability
Findability, semantic richness, and reasoning readiness.
Grade: A+Signals: 1
100%
Descriptive Richness
Clarity and depth of descriptions across API elements.
Score it yourself
Every API in the directory is allowlisted, so you can re-score it with no key required.
npx @jentic/api-scorecard-cli score <openapi-url>Why Jentic?
What agents get from Jentic-routed access to this vendor.
Setup
Wiring Zoho FSM by hand means running its OAuth 2.0 flow, refreshing tokens, and picking the right regional host among fsm.zoho.com, .eu, .in, and .com.au yourself. Through Jentic you install once, import Zoho FSM from the API Directory, store the OAuth credential once, and your agent calls it.
Permission scoping
Zoho FSM puts the work order id in the URL path (/workorders/{workorder_id}), so a rule can pin your agent to one work order: it can read and update that work order and nothing else. You choose the operations it may call, so destructive ones like work order or appointment deletion are not included unless you add them.
Credential isolation
Your Zoho FSM OAuth credential is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.
Intent-based discovery
Agents search Jentic by intent such as 'create a work order' or 'schedule an appointment', and Jentic returns the matching Zoho FSM operation with its input schema so the agent calls the right endpoint without browsing the reference docs.
Related APIs
Alternatives and complements available in the Jentic catalogue.
Alternative
Stripe
Alternative e commerce API
Choose Stripe when you need a different approach to e commerce operations
FAQs
Specific to using Zoho FSM API through Jentic.
What authentication does the Zoho FSM API use?
The Zoho FSM API uses OAuth 2.0 for authorization. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.
Can I create a work order with the Zoho FSM API?
Yes. Use the POST /workorders endpoint. The API returns structured JSON responses that agents can parse and act on directly.
What are the rate limits for the Zoho FSM API?
Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.
How do I create a work order through Jentic?
Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'create a work order'. Jentic returns the matching Zoho FSM API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.
How many endpoints does the Zoho FSM API have?
The Zoho FSM API exposes 34 endpoints covering work orders, service appointments, technicians operations.
Can I limit what my agent is allowed to do with the Zoho FSM API?
Yes. Because you run Jentic One yourself, your own rules decide which Zoho FSM operations and which OAuth credential the agent may use. Since the work order id sits in the URL path (/workorders/{workorder_id}), you can pin the agent to a single work order so it only reads and updates that record. You choose the operations it may call, so destructive ones such as work order or appointment deletion stay off the list unless you explicitly add them.
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